Contact information
Last updated: June 2026
If you require assistance with an order, a product enquiry, a return, an exchange, a delivery issue or a complaint, you may contact us using the details set out below.
|
Business name |
Lost In Hound Limited |
|
Company number |
15584186 |
|
Registered in |
England and Wales |
|
Registered office |
283 Green Lanes, London, England, N13 4XS |
|
Customer service email |
support@lostinhound.co.uk |
|
Website |
https://www.lostinhound.co.uk |
|
Returns address |
38 Northumberland Road, New Barnet, Herts, EN5 1ED |
Customer service
Please include your order number where relevant so we can help you quickly. We aim to respond to customer service enquiries within 2 working days, although response times may be longer during busy periods, launches or bank holidays.
Returns
Please contact us before returning an item so we can confirm the correct return process. Returns should be sent to our returns address, not to our registered office.
Complaints
If you have a complaint, please email support@lostinhound.co.uk with your order number and a clear description of the issue. We aim to respond to complaints within 5 working days.