Frequenty Asked Questions
Everything you need to know about our collars, leads, sizing, delivery and care.
Frequenty Asked Questions
Everything you need to know about our collars, leads, sizing, delivery and care.
Where are Lost In Hound products made? ⌄
Our products are designed in the UK with a focus on practicality, comfort and durability. We work closely with trusted manufacturers to ensure every item meets our high standards for quality and performance.
What materials do you use? ⌄
We use premium neoprene and durable, weather-resistant components across our range. Each product is built to be strong yet comfortable for everyday use, easy to clean, long-lasting and safe for your dog.
Are your collars and leads suitable for all breeds? ⌄
Our products are designed to fit a range of breeds and sizes, but they may not be suitable for every dog. Please check our size guide before ordering to make sure you choose the best fit for your dog. Each collar includes adjustable sizing details to help you find the right size.
What makes Lost In Hound products different? ⌄
Our designs are inspired by real dog ownership. With two dogs of our own, we know what works and what doesn’t. Every product is made to make life easier, from built-in poo bag holders to reflective stitching and quick-release buckles, it’s quality without the fuss.
How do I clean my Lost In Hound products? ⌄
All of our neoprene products can be wiped clean with a damp cloth or hand-washed in cool water with mild soap. Avoid bleach or machine washing to preserve the material and stitching.
Do you offer returns or exchanges? ⌄
Yes, if you’re not fully satisfied, you can return or exchange your product within 28 days of purchase, as long as it’s unused and in its original packaging. For full details, please see our returns policy.
How long will my order take to arrive? ⌄
Orders are typically processed within 1–2 business days. UK shipping usually takes 3–5 working days and international delivery is currently not available. You’ll receive tracking details once your order is dispatched.
Do you ship outside of the UK? ⌄
No, we currently only ship within the UK.
Can I track my order? ⌄
Absolutely, once your order ships, you’ll receive an email with a tracking link so you can follow your parcel’s journey in real time.
How do I know which size to order? ⌄
Each product page includes a size guide to help you measure your dog accurately. If you’re between sizes, we recommend sizing up for a more comfortable fit.
Do your collars fit Apple AirTags? ⌄
Yes, selected Combat Collars include a built-in AirTag pocket for discreet and secure tracking.